2.Be tactful means be clever to find out the persons interest.

3.Bite your tongue means never pose in anger because you will regret it when you are online.

4.Don’t use all uppercase means don’t type everything in capital letter because it is considered rude.

5.Mind your language means don’t use bad words or be rude.

6.Watch your words means be careful who you send to when you send it to a person.

7.Respect Confidentially means don’t answer mails from everybody. If someone you don’t know sends you a mail, you should not try to open. It may be a virus to the computer.

8.Keep it simple means express yourself in simple English so people can understand you. You should not use hard words. It is enough to use 3 – 5 lines on email. Avoid using too many smileys.

9.Don’t be a grammar pedant means everyone makes spelling mistakes and errors